How we work
Here is how an engagement runs from the first call to years after launch, how we charge, and what you keep if you ever leave.
The engagement
You tell us how work moves through your business and where it gets stuck. You do not need to prepare anything. If the problem is clear, we can often quote one of our starter fixes on the call and skip the audit entirely.
We map every place information changes hands, work out what each gap costs you, and write a plan with a fixed price for each piece. You get one document, and it is yours to keep whether or not you hire us for the build. If the numbers come back small, you have paid to stop worrying about it, and that is a useful result too.
Connecting existing tools usually takes four to six weeks. Building a system of your own usually takes eight to fourteen. Scope comes straight from the audit, and the price and dates are agreed in writing before work begins. We build the most valuable piece first, so it starts paying back before the rest is finished.
On a monthly plan we keep the system running, fix what drifts, and add the next piece. You get a one-page report on the same day each month. There is no minimum term, so you can cancel whenever the report stops justifying the fee.
Pricing and payment
We do not publish a price list, because the price depends on what is actually broken. You get a fixed quote after the first call, or after the audit for larger work, and that number does not change unless you change the scope.
What it costs
Scope changes you ask for are quoted separately and in writing before we do them.
How it is paid
Invoices are paid online by card or bank transfer. See our refund and cancellation policy.
What you own
Ask this of anyone you are considering. The answer tells you whether you end up with an asset or a subscription.
Our guarantee
The audit and the build agreement say in writing what the system will do. If what we deliver does not do that, we fix it at no charge until it does.
That covers what was written down and agreed. It does not cover new ideas that come later, which we quote separately, and it is not a promise about business results, which depend on things outside our control.
One team
The team that runs your audit builds the system and supports it afterwards. Your work is never handed to an outside firm or marked up through a subcontractor.
We only take on work at a pace we can do properly, so the start date we give you is one we can keep.
Hosting and infrastructure
Apollo Vantage designs, builds, hosts and supports your system. Hosting, security, backups and monitoring are part of the job, so you never have to find or manage another provider.
Building it
Running it
One agreement, one invoice and one team covering all of it. However your system is hosted, you own it outright.
Questions
You do, outright, including the code. That is written into the agreement, and it stays true wherever the system is hosted.
You take everything with you: the code, documentation, logins and data, plus a day of our time with whoever takes it over. There is no lock-in clause anywhere in our agreements.
Our team, the same people who built it. Not a call center and not a ticket queue. Everything behind it, including hosting, is ours to sort out.
Usually not. Most of our work connects the tools you already use. We only suggest replacing something when the five-year numbers clearly favor it, and we show you those numbers first.
Not unless you decide it should. By default, anything going to a customer is drafted for a person on your team to approve. You can switch individual tasks to run on their own once you trust them.
Yes. We are based in Wisconsin, and almost all of the work happens remotely, so we work with businesses anywhere in the United States.
We only access the systems we need for the job, using accounts you control and can revoke. Hosting runs on managed infrastructure with backups and access controls, under written agreements. See our privacy policy for the details.
Next step
Free, no preparation needed. If we are not the right fit, we will say so on the call.
Book a free call